Returns & Exchanges

Order Placement & Acceptance

• When you place an order on our website or via mail, you are making an offer to purchase our products. We reserve the right to accept or reject your order at our discretion (e.g., if the product is out of stock, or if we suspect fraudulent activity).
• An order is considered accepted once we send you an order confirmation email (or post, for mail orders). At this point, a binding contract is formed between you and THE PART CAPTAIN LTD.
• We reserve the right to cancel or modify your order if there is an error in the product price, description, or availability. We will notify you immediately if this occurs, and you will have the option to cancel the order for a full refund.

Payment Terms

• All prices displayed on our website include tax and are in GBP (British Pounds Sterling), unless otherwise stated.
• We accept the following payment methods: credit/debit cards (Visa, Mastercard), PayPal, and bank transfers (for wholesale orders).
• For online orders, payment is required at the time of checkout. For mail orders, payment must be included with the completed order form (we accept checks, postal orders, or bank transfers).
• We reserve the right to refuse payment via certain methods at our discretion. If your payment is declined, we will notify you, and your order will not be processed until payment is received.

Product Information & Availability

• We strive to provide accurate and up-to-date information about our products, including descriptions, sizes, colors, and availability. However, we do not guarantee that all product information is error-free, and minor discrepancies may occur.
• Product availability is subject to change without notice. If a product you have ordered is out of stock, we will notify you immediately and offer you the option to cancel the order for a full refund or exchange it for another product.
• We reserve the right to modify or discontinue any product at any time without notice. If a product is discontinued after you have placed an order, we will notify you and offer a full refund.

• We offer free worldwide shipping on all orders, with no minimum purchase required.
• Orders are processed within 2-3 business days and delivered within the estimated timeframes based on your location.
• We are not responsible for delays caused by third-party carriers, customs, or weather conditions.

Returns & Exchanges (Summary)

• You may return or exchange items within 30 days of delivery, provided they are unused, unwashed, and in their original packaging.
• Faulty, damaged, or incorrect items are eligible for free returns and full refunds/exchanges.
• Refunds are processed within 5-7 business days of return approval.

Intellectual Property

Limitation of Liability

Governing Law

Changes to These Terms