Privacy Policy
At THE PART CAPTAIN LTD, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or contact us. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We may collect the following types of personal information from you:
- Contact Information: Name, email address, phone number, and shipping/billing address (required to process and deliver your order).
- Payment Information: Credit/debit card details or other payment method information (we do not store full payment details – this is processed securely by our third-party payment providers).
- Order Information: Order number, product selections, order date, and delivery status (to process your order, track delivery, and provide after-sales support).
- Communication Information: Records of your emails, phone calls, or other communications with us (to assist with your inquiries and improve our services).
- Website Usage Information: IP address, browser type, pages visited, and time spent on our website (to improve our website functionality and user experience).
How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders, including verifying your details, arranging shipping, and sending order confirmations.
- To provide customer support, including responding to your inquiries, handling returns and exchanges, and resolving any issues.
- To send you important updates, such as shipping notifications, refund confirmations, or changes to our policies.
- To improve our products and services, including analyzing website usage, gathering feedback, and tailoring our offerings to your needs.
- To comply with legal and regulatory requirements, such as tax obligations and record-keeping.
How We Protect Your Information
We implement a range of security measures to protect your personal information from unauthorized access, use, or disclosure, including:
- Secure online payment processing via trusted third-party providers (e.g., PayPal, Stripe) – we do not store full payment details.
- Encryption of sensitive data (e.g., contact information, order details) using industry-standard SSL (Secure Sockets Layer) technology.
- Restricted access to personal information – only authorized staff members have access to your details, and they are required to maintain confidentiality.
- Regular security updates and maintenance of our website and systems to prevent vulnerabilities.
Third-Party Disclosure
We do not sell, trade, or otherwise disclose your personal information to third parties for marketing purposes. We may share your information with trusted third parties who assist us in providing our services, such as:
- Shipping carriers (e.g., Royal Mail, DHL) – to deliver your order.
- Payment processors – to securely process your payments.
- Legal or regulatory authorities – if required by law or to comply with legal obligations.
These third parties are required to protect your personal information and use it only for the purposes for which we disclose it to them.
Your Rights
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us via email or phone with your request. We will respond to your request within a reasonable timeframe and in compliance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We recommend checking this page regularly to stay informed about how we protect your information.