Customer Support

Here when you need us.

Whether you’re choosing a bag, checking on an order or looking for help after your purchase, we’re here to make things straightforward.

Need help with an existing order?

Please have your order number ready when contacting us. This helps us find your order and assist you more efficiently.

Questions about delivery times, tracking or a delayed order?

Please see our Shipping Information first. If you still need help, get in touch with our Customer Support team.

If you’d like to return an item, please review our Returns & Refunds policy before sending anything back.

If your item arrives damaged, faulty or incorrect, contact us before returning it so we can advise you on the next steps.

Not sure about a bag’s size, material, capacity or care?

You’ll find detailed information on each product page and in our Care Guide. If you still have a question, we’re happy to help.

You may find a quick answer in our FAQ, covering common questions about orders, delivery, products and returns.