Free UK Delivery
There is no additional delivery charge for standard delivery within the United Kingdom. The estimated delivery timeframe is 2–4 working days after dispatch.
The delivery cost shown at checkout will be £0.00 for eligible UK standard delivery orders.
Any optional expedited delivery service, where available, may be subject to an additional charge. The applicable cost will always be displayed at checkout before you complete your purchase.
Free standard delivery applies to UK orders only and does not include any optional premium delivery services.
Standard Delivery
Estimated delivery: 2–4 working days after dispatch.
The available delivery service and cost will be displayed at checkout based on your order.
Delivery Address
Please check your delivery details carefully before completing your purchase.
If you notice an error in your address after placing an order, please contact us as soon as possible. We will do our best to update the details before the order is dispatched, but we cannot guarantee that changes will be possible.
Tracking
Where tracking is available, tracking details will be provided by email once your order has been dispatched.
Please allow a little time for tracking information to become active after dispatch.
Delayed Deliveries
Delivery times are estimates rather than guaranteed dates.
Occasionally, deliveries may take longer due to circumstances outside our control, including carrier delays, severe weather or other disruptions.
If your order has not arrived within the expected timeframe, please contact our Customer Support team and we’ll be happy to look into it.
Damaged or Incorrect Orders
Please check your order when it arrives.
If your bag arrives damaged, faulty or different from what you ordered, please contact us as soon as possible with your order number and, where appropriate, photographs of the issue.
We will review the problem and advise you on the next steps.
Need Help?
For questions about your delivery or an existing order:
Email: help@avelinecarry.uk
Telephone: 01798 823641
Please include your order number when contacting us about an existing order.