Overview
我们的退款和退货政策有效期为14天。如果您购买商品已超过14天，我们将无法为您提供全额退款或换货。
如需退货，您的商品必须未使用且保持原样，并需使用原包装。
为了完成您的退货，我们需要您提供收据或购买凭证。
请不要将购买的商品寄回给制造商。
在某些情况下，只能获得部分退款：
有明显的使用痕迹
任何非原装状态、损坏或缺少零件的商品，如果损坏或缺少零件的原因并非由于我方过错，则不予退换。
任何在收货后超过 30 天退回的商品均不予退货。
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@avelinecarry.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help@avelinecarry.uk and send your item to: 37 Meiros Way, Pulborough, West Sussex, United Kingdom, RH20 3QB
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: 37 Meiros Way, Pulborough, West Sussex, United Kingdom, RH20 3QB
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at help@avelinecarry.uk for questions related to refunds and returns.