Welcome to Aveline Carry.
These Terms & Conditions govern your use of the Aveline Carry website and any purchase you make through our online store. By placing an order with us, you agree to these Terms & Conditions.
Please read them carefully before placing an order. Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law.
1. About Us
Aveline Carry is an online retail brand specialising in women’s handbags, including crossbody bags, leather totes, clutch purses, shoulder bags, mini backpacks, satchels and chain-strap evening bags.
The website is operated by:
DARKROOM DOOR LIMITED
Company number: 13547163
Registered office:37 Meiros Way Pulborough West SussexUnited Kingdom RH20 3QB
Email: help@avelinecarry.uk
Telephone: 01798 823641
In these Terms & Conditions, “Aveline Carry”, “we”, “us” and “our” refer to the business operating this website, and “you” or “your” refers to the customer or website visitor.
2. Using Our Website
您仅可将本网站用于合法用途。
您同意不：
- 不得将本网站用于任何非法或欺诈目的；
- 试图未经授权访问网站或其系统的任何部分；
- 干扰网站的运行或安全；
- 未经我们书面许可，不得复制、转载或以商业方式利用网站内容；
- 引入恶意软件、病毒或其他有害物质；
- 未经我们许可，使用自动化系统收集或提取网站内容。
我们保留在合理必要的情况下限制或暂停访问网站的权利，以保护网站、我们的客户或我们的业务。
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, dimensions and other information displayed on the website are accurate and up to date.
However, minor variations may occur, particularly in relation to:
- colour and appearance caused by individual device or screen settings;
- natural grain and texture in leather products;
- texture and finish of alternative or vegan materials;
- measurements where stated as approximate; and
- packaging or presentation.
Where a product is described as leather, it will be identified as such in the relevant product information. Products made using vegan or alternative materials will be identified accordingly.
We reserve the right to correct genuine errors in product descriptions, pricing or availability.
4. Product Availability
All products are subject to availability.
Adding an item to your basket does not guarantee that the item will remain available until checkout is completed.
If we are unable to fulfil an order because a product has unexpectedly become unavailable, we will contact you and, where appropriate, offer an alternative solution or provide a full refund for the unavailable item.
5. Prices and Currency
All prices displayed on Aveline Carry are in British pounds sterling (£).
The total price payable will be shown during checkout before you place your order.
Where VAT is applicable, prices shown to UK consumers will be presented in accordance with applicable UK pricing requirements. Any applicable delivery charges will be displayed before you complete your purchase.
We aim to ensure that all prices are accurate. If a genuine pricing error is discovered after you have placed an order, we will contact you before processing the order where appropriate.
Current UK guidance requires consumer-facing prices to be clear, complete and accurate and to avoid hidden mandatory charges.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the products in your basket.
Before completing your order, you will have the opportunity to review and correct your order details.
You should check:
- the products selected;
- quantities;
- delivery address;
- contact information;
- delivery method;
- total amount payable.
Once your order has been successfully submitted, you will normally receive an order confirmation by email.
The order confirmation confirms that we have received your order. A contract for the sale of goods will be formed in accordance with the information provided during the ordering process and applicable law.
We may decline or cancel an order where there is a reasonable basis to do so, including where:
- a product is unavailable;
- there is an obvious pricing or product description error;
- payment cannot be authorised;
- we reasonably suspect fraudulent or unlawful activity;
- we are unable to deliver to the address provided.
If we cancel an order after payment has been taken, the relevant payment will be refunded.
7. Payment
Payment must be made using the payment methods made available at checkout.
You confirm that you are authorised to use the payment method provided.
Payment processing may be carried out by third-party payment service providers. We do not have access to your full payment card details where these are securely processed by the relevant payment provider.
An order will normally only be processed once payment has been successfully authorised.
8. Delivery
We deliver orders to addresses within the United Kingdom where delivery is available at checkout.
Available delivery methods, estimated delivery times and applicable delivery charges will be displayed during checkout.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, severe weather, industrial action or other unforeseen events.
We will take reasonable steps to ensure that your order is dispatched and delivered within the timeframe stated at checkout or, where no specific period has been agreed, within the period required by applicable UK law.
For online sales, UK rules generally require goods to be delivered without undue delay and normally within 30 days unless another delivery period has been agreed with the consumer.
If your order appears to be delayed, please contact us at help@avelinecarry.uk and we will assist you.
9. Risk and Delivery
Unless otherwise required by law, responsibility for the goods passes to you when you, or a person nominated by you, takes physical possession of the goods.
If you arrange your own carrier independently of the delivery options offered by us, responsibility may pass to you when the goods are delivered to that carrier, where permitted by applicable law.
Nothing in this section limits any statutory consumer rights you may have.
10. Cancellation and Change of Mind
如果您是网上购物的消费者，您通常有权在收到商品后 14 天内取消订单，无需说明理由。
如果您的订单包含多个分批送达的商品，则取消期限通常从您收到最后一个商品时开始计算。
如需取消，请联系我们：
电子邮箱： help@avelinecarry.uk
电话： 01798 823641
您也可以提供一份明确的书面声明，告知我们您希望取消订单。
在您通知我们取消订单后，您应立即退回商品，通常情况下，退货应在通知我们后的 14 天内完成。
英国消费者指南确认，网上购物者一般有 14 天的时间从收到商品之日起通知商家他们想要取消订单，然后还有 14 天的时间退回商品。
11. Condition of Returned Goods
You may handle the goods to the extent reasonably necessary to establish their nature, characteristics and functionality, in the same way you would reasonably be able to inspect them in a shop.
Please return handbags in a clean, unused condition with their original packaging, tags and accessories where reasonably possible.
You may be responsible for any reduction in the value of goods resulting from handling beyond what is reasonably necessary to inspect them.
This does not affect your statutory rights where goods are faulty, damaged, misdescribed or otherwise fail to comply with applicable consumer law.
12. Refunds
Where you validly cancel an online order under the applicable consumer cancellation rules, we will process the refund in accordance with applicable UK law.
Where applicable, the refund will include the cost of the standard delivery option paid for at the time of purchase. If you selected a more expensive delivery service, we are generally only required to refund the amount of the standard delivery service.
We may delay a refund until the goods have been returned to us or you have provided reasonable evidence that they have been returned, whichever occurs first, where permitted by law.
Refunds will normally be made using the original payment method.
UK government guidance states that refunds following a valid online cancellation should generally be made within 10 days of receiving the returned goods, or appropriate evidence of their return.
13. Faulty, Damaged or Incorrect Goods
If an item arrives damaged, faulty, materially different from its description, or you receive the wrong product, please contact us as soon as reasonably possible at help@avelinecarry.uk.
Please provide:
- your order number;
- a description of the issue;
- photographs where they may help us assess the problem.
We will assess the issue and provide an appropriate remedy in accordance with your statutory rights.
Nothing in these Terms & Conditions excludes or restricts any rights or remedies that cannot lawfully be excluded or restricted under UK consumer law.
14. Your Statutory Consumer Rights
Our products are supplied subject to the consumer protections applicable under UK law.
These protections may include rights relating to goods being of satisfactory quality, fit for purpose where applicable, as described, and matching any sample or model where relevant.
These statutory rights exist independently of our voluntary returns or customer service policies.
Nothing in these Terms & Conditions is intended to remove, reduce or restrict your statutory rights.
15. Returns and Refunds for Non-Faulty Goods
Our change-of-mind returns process is subject to the cancellation rights described above.
Certain goods or circumstances may be excluded from cancellation rights where an applicable legal exception exists.
If an exception applies to a particular product, this will be communicated to you before or at the time of purchase where required.
For handbags that are simply unwanted, we ask that you return them in their original condition, with reasonable care taken to avoid marks, stains, scratches or other damage.
16. Promotions and Discount Codes
From time to time, Aveline Carry may offer promotional codes, discounts or special offers.
Unless expressly stated otherwise:
- promotional codes must be entered at checkout;
- only one promotional code may be used per order;
- promotional codes cannot be exchanged for cash;
- promotional codes cannot be applied retrospectively to completed orders; and
- promotions are subject to availability and any specific conditions displayed with the offer.
We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law.
Promotional terms will not override your statutory consumer rights.
17. Gift Cards and Store Credit
Unless expressly stated on the website, Aveline Carry does not currently offer gift cards or store credit.
If gift cards or store credit become available, additional terms may apply and will be displayed before purchase.
18. Intellectual Property
Unless otherwise stated, the content of this website, including:
- brand materials;
- logos;
- photographs;
- product images;
- graphics;
- written content;
- page layouts;
- designs;
- other original materials
is owned by or licensed to us and is protected by applicable intellectual property laws.
You may view and use website content for your personal, non-commercial shopping purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit our website content without prior written permission.
19. Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, delivery services or other external services.
These services may operate under their own terms and privacy policies.
We are not responsible for the content, availability, security or policies of third-party websites that we do not operate.
20. Website Availability and Accuracy
We aim to keep Aveline Carry available and operating reliably, but we do not guarantee that the website will always be available, uninterrupted or completely free from technical errors.
Website content may occasionally be updated, changed or corrected without prior notice.
We will take reasonable steps to correct errors and maintain the security and functionality of the website.
21. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
This includes liability that cannot legally be excluded or limited under applicable UK law.
Subject to the above, we will not be responsible for losses that:
- were not reasonably foreseeable when the contract was formed;
- were not caused by our breach of these Terms & Conditions;
- relate to business losses where you are purchasing as a consumer.
Nothing in these Terms & Conditions affects your statutory consumer rights.
22. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.
Examples may include:
- severe weather;
- natural disasters;
- fire;
- interruption to transport networks;
- industrial disputes;
- government restrictions;
- major technical failures;
- disruption to telecommunications;
- other events that could not reasonably have been prevented or anticipated.
Where such an event affects your order, we will take reasonable steps to keep you informed and minimise the impact.
23. Complaints
We want to resolve customer concerns fairly and efficiently.
If you have a complaint regarding an order, product, delivery or customer service, please contact:
Aveline Carry
Email: help@avelinecarry.uk
Telephone: 01798 823641
Please include your order number where applicable so that we can investigate the matter efficiently.
We will review complaints and respond within a reasonable period.
24. Privacy
Your personal information is handled in accordance with our Privacy Policy.
The Privacy Policy explains how personal information may be collected, used, stored and shared when you use the website or purchase from us.
Please read the Privacy Policy before placing an order.
25. Cookies
Our website may use cookies and similar technologies for essential website functionality, security, preferences, analytics and other purposes described in our cookie information.
Where consent is legally required, relevant non-essential cookies will only be used in accordance with the applicable consent mechanism.
26. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to:
- our products or services;
- website functionality;
- payment or delivery arrangements;
- legal or regulatory requirements; or
- our business operations.
The version applicable to an order will normally be the version displayed on the website at the time the order is placed.
The date at the top of this page indicates when these Terms & Conditions were most recently updated.
27. Severability
If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or modified to the minimum extent necessary.
The remaining provisions will continue to apply.
28. No Waiver
If we do not immediately enforce a right or provision under these Terms & Conditions, this does not mean that we have waived that right or provision.
29. Entire Agreement
These Terms & Conditions, together with the information provided on the website concerning your order, delivery, returns, privacy and other applicable policies, form the basis of the agreement between you and us concerning your use of the website and purchase of products.
Nothing in these Terms & Conditions limits any rights that you have under applicable consumer protection legislation.
30. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you will also retain the benefit of any mandatory protections available to you under the laws of the part of the United Kingdom in which you live where those protections apply.
Any dispute will be subject to the jurisdiction of the courts applicable under UK law.
31. Contact Us
If you have any questions about these Terms & Conditions, an order, delivery, returns or any other matter relating to Aveline Carry, please contact us:
Aveline Carry
Email: help@avelinecarry.uk
Telephone: 01798 823641
For formal legal and business correspondence:
DARKROOM DOOR LIMITED
Company number: 13547163
37 Meiros Way Pulborough West Sussex United Kingdom RH20 3QB